Refund Policy

Our 30-Day Money-Back Guarantee

At PRISE KEYS, we stand behind the quality of our products. We offer a comprehensive 30-day money-back guarantee on all digital license key purchases. If you're not completely satisfied with your purchase, we'll make it right.

Eligibility for Refunds

You are eligible for a full refund under the following circumstances:

• The license key does not activate the software as described
• You received an incorrect product or license type
• The license key has already been used or is invalid
• Technical issues prevent activation that our support team cannot resolve
• You request a refund within 30 days of purchase

Non-Refundable Situations

Refunds may not be issued in the following cases:

• The license key has been successfully activated and used
• More than 30 days have passed since the purchase date
• The refund request is for a product purchased during a promotional sale (unless the key is defective)
• The customer's device does not meet the minimum system requirements for the software
• Issues caused by third-party software or hardware conflicts

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via email at support@prisekeys.com
• Provide your order number and the email address used for purchase
• Describe the reason for your refund request
• Include any relevant screenshots or error messages
• Our team will respond within 24-48 business hours

Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to the original payment method
• You will receive an email confirmation once the refund is processed
• Bank processing times may vary depending on your financial institution

Partial Refunds

In some cases, we may offer partial refunds:

• If the product was partially used before issues arose
• If a replacement key resolves your issue but you still wish to cancel
• For bundle purchases where only some products are problematic

Exchanges

Instead of a refund, we can offer product exchanges:

• Upgrade or downgrade to a different software version
• Exchange for a different product of equal or lesser value
• Credit towards future purchases

Contact Our Support Team

If you have any questions about our refund policy or need assistance with a purchase, our dedicated support team is here to help. We're committed to ensuring your complete satisfaction with every purchase from PRISE KEYS.